Terms & Conditions

World Wide Gateway is a private travel and visa consultancy based in London, UK. We provide Schengen visa application support, including enquiry handling, document review, application guidance, cover-letter preparation, and assistance securing visa appointment slots. We are not a government agency, embassy, consulate, or visa application centre, and we are not affiliated with or endorsed by any of them.

Visa approval decisions are made solely by the relevant embassy or consulate. We cannot guarantee that a visa will be issued, nor can we guarantee that a specific appointment slot will be available. The information we provide is guidance, and final eligibility is always determined by the competent immigration authority.

Submitting an enquiry through the website does not by itself create a binding contract. We may follow up by email, phone, or WhatsApp to confirm scope, availability, and payment. Services are provided on a service-first, pay-later basis where applicable, and any confirmed scope, fees, and timeframes are agreed before work begins.

Our service fees are set out in our pricing packages and are separate from all government and third-party charges, which include embassy or consulate fees, visa centre fees (for example VFS Global, TLScontact, or BLS International), travel insurance, translation, and courier costs. Those charges are payable directly to the relevant providers where applicable. Fees quoted on the website may change without prior notice.

You are responsible for providing complete, accurate, and up-to-date information and documents for your application, and for keeping us informed of any changes to your circumstances. Incomplete, incorrect, or misleading information may delay your application or lead to refusal, and we are not liable for outcomes caused by such information.

Our refund policy is set out in the Privacy Policy page of this website, including the categories of non-refundable fees and the treatment of visa refusals. Refund requests must be submitted in writing with your order reference and payment details.

All content on this website, including text, logos, graphics, and design, is the property of World Wide Gateway or its licensors and is protected by applicable intellectual property laws. You may not copy, modify, or reuse this content for commercial purposes without our prior written consent.

You agree not to use the website or our services for any unlawful purpose, to submit false or misleading information, to interfere with or disrupt the website, or to attempt to gain unauthorised access to any part of the website or its underlying systems.

The website may reference or link to third-party services such as visa application centres, embassies, insurers, and providers of country flag imagery. We do not control and are not responsible for the content, policies, or practices of any third party, and accessing such services is at your own risk.

Our collection and use of your personal information is described in our Privacy Policy, which forms part of these terms. By using the website, you consent to the handling of your data as described there.

To the fullest extent permitted by law, World Wide Gateway shall not be liable for any indirect, incidental, or consequential loss, or for any loss of profit, opportunity, or data, arising from your use of the website or our services. Our total liability for any claim relating to our services is limited to the service fees you paid for the specific service giving rise to the claim.

We may update these terms and conditions from time to time. The most current version will always be available on this page, and continued use of the website or our services after changes take effect constitutes acceptance of the revised terms.

These terms and conditions are governed by the laws of England and Wales, and any disputes arising from them are subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about these terms and conditions, please contact us at info@WorldwideGateway.co.uk or via the enquiry form on our homepage.